Return Policy – Woo Jersey
At Woo Jersey, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we are here to help.
Easy Returns
You have 7 days from the date of delivery to request a return.
Items must be unused, unwashed, and in their original condition with tags attached.
Non-Returnable Items
Customized or personalized jerseys (with name/number) cannot be returned unless they arrive damaged or defective.
Sale or clearance items are final sale.
Return Process
Contact our support team at contact with your order number.
We will provide return instructions and the return address.
Once we receive and inspect the item, a refund or exchange will be issued within 5–7 business days.
Refunds
Refunds will be made to your original payment method.
Shipping costs are non-refundable (except in cases of wrong or damaged items).
Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue at no extra cost.
Contact Us Don’t hesitate to contact us if you have any questions.• Via this Link: https://woojersey.com/contact-us/
Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Orders take 3–5 business days to be prepared in our warehouse, labeled with your shipping details, and dispatched.
Estimated Shipping Time
United States: 7–21 business days
Please note: actual shipping and delivery times may vary depending on the carrier.
Total Delivery Time
Processing time + Estimated shipping time.
Customized & Special Orders
Production for customized or special orders requires 5–10 business days. Once placed, these orders cannot be modified or canceled.
What is your return and exchange policy?
We guarantee product quality and workmanship 100%. If the finished product is considerably different than is pictured, incorrect, incomplete, damaged, or defective, contact us no later than 7 days after receiving your order.
How do I track the status of my order?
Please allow between 3-5 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder or add contact@woojersey.com to your safe sender’s list.
For shipping information, we recommend you track on the site: https://woojersey.com/parcel-panel/
For other inquiry, please email contact@woojersey.com
