Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Orders take 3–5 business days to be prepared in our warehouse, labeled with your shipping details, and dispatched.
Estimated Shipping Time
United States: 7–21 business days
Please note: actual shipping and delivery times may vary depending on the carrier.
Total Delivery Time
Processing time + Estimated shipping time.
Customized & Special Orders
Production for customized or special orders requires 5–10 business days. Once placed, these orders cannot be modified or canceled.
What is your return and exchange policy?
We guarantee product quality and workmanship 100%. If the finished product is considerably different than is pictured, incorrect, incomplete, damaged, or defective, contact us no later than 7 days after receiving your order.
How do I track the status of my order?
Please allow between 3-5 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder or add contact@woojersey.com to your safe sender’s list.
For shipping information, we recommend you track on the site: https://woojersey.com/parcel-panel/
For other inquiry, please email contact@woojersey.com
